Objectives
- 01Reduce the steps required to submit a booking request
- 02Explain room categories before collecting guest information
- 03Set a clear expectation for confirmation timing
01 — Context
The challenge
Guests need to understand room fit, provide only necessary information, and know what happens after submitting. Long flows or unclear confirmation states create abandonment.
Solution
- 01A three-step journey matching the guest decision order
- 02A form focused on information needed for confirmation
- 03Clear response-time messaging after submission
04 — Delivery details
From design decisions to final delivery
Project scope
- Room selection journey
- Reservation request form
- Post-submit confirmation state
Key decisions
- Ask for contact details only after room selection
- Keep the journey to three visible steps
- Explain response time instead of implying instant confirmation
Delivered outcome
- A complete room-to-request demo flow
- A focused reservation form
- A clear explanation of the resort's next action
These outcomes describe work visible in the project demo; they are not unverified business-growth claims.
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